Vera Conner said she thought receiving a refund from her bankers after she accidentally tipped $7,000 for a Subway sandwich wasn’t going to be a major issue. But that wasn’t the case as her refund request was initially denied, causing her to start worrying.
Per NBC News, the Georgia woman’s financial ordeal began on October 23 after she placed an order for her favorite No. 4 Italian Sub, which cost $7.54. Conner, however, later realized she had mistakenly given a $7,105.44 tip.
“When I looked at my receipt, I was like, oh, my God!” she told the news outlet. “I thought this number looks familiar — it was the last six numbers of my phone number. Who would leave a tip like that?”
Conner said she mistakenly gave the tip when she was providing her phone number in order to receive loyalty points from Subway. She said the screen possibly changed during the process and her number became the tip.
Conner, who purchased the sandwich with her credit card, said she only became aware of the charge when she was taking a look at her receipts on Friday. She subsequently contacted Bank of America and requested a refund.
“I thought it would be an easy fix. … Then I got the denial from the bank,” Conner said. She also said she “started worrying” as the letter did not provide details on why the bank denied the charge dispute.
Conner also said she got in touch with Subway as well as the bank and also personally went to the restaurant for assistance. She said the manager informed her the chargeback would have to be handled by the bank.
But Bank of America subsequently said it denied the refund as Conner still had to pay $7.54 for the sandwich, meaning that the claim had to be submitted again with just the tip under dispute, NBC News reported.
On Monday, Conner received a “temporary credit” for the charge after going back and forth for a month. “You hear all the time that you should use your credit card instead of your debit card so that these things don’t happen,” said Conner. “I’m even getting mad at the bank, because I’m like, ‘How did they not think $7,000 was suspicious at Subway?'”
She said her ordeal has made her lose interest in reward apps.